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Platform

One platform for the whole after-sale.

An AI Agent, a Copilot and a helpdesk that share one brain — your knowledge, your data, your policies — with Insights watching all of it.

Inbox · Support · All conversations
Ana Ferreira Resolved by Agent · reopened
Agent summary
Lost-in-transit parcel. Replacement #48377 created, express, no charge. Customer now asking for a discount code — outside Agent's permissions. Sentiment: positive.
Thanks! Could I get a discount code for the hassle?
Ana · WhatsApp · 09:44
Reply to Ana… ⌘ + K for Copilot
Send

How it fits together

Three parts. One conversation history.

01

Agent resolves what it can

Every conversation starts with Agent. It understands intent, runs your procedures and takes action in your systems — then confirms with the customer.

02

Your team handles the rest

Handoffs land in Inbox with a summary and every action already taken. Copilot drafts the reply from the same knowledge Agent used.

03

Insights improves both

Quality monitors, issue detection and forecasting run across AI and human conversations, so the whole operation gets better — not just one half.

Workflows

Automation with Agent as a step.

Build routing, escalation and follow-up visually. Put Agent anywhere in the flow — first pass, after a form, or only for certain plans — and hand off with rules your team already trusts.

  • Triggers from anywhereNew conversation, a field change, an event from your product, or a schedule.
  • Actions across your stackAssign, tag, set SLA, post to Slack, create a Jira issue, call a webhook.
  • Versioned and testableDry-run a workflow against last week’s conversations before it goes live.
Workflows · Billing escalation
TriggerNew conversation · channel is Email · contains “invoice”
Active
AgentAttempt resolution with Billing procedures
Active
If not resolvedAssign → Billing inbox · priority High · SLA 1h
Active
NotifySlack #finance-support with Agent summary
Active
Close the loopCSAT survey 2h after resolution
Active

Knowledge

One source of truth — for Agent, Copilot and customers.

Import your help center, docs and macros. Aftersales keeps a single knowledge graph that Agent resolves from, Copilot drafts from and your public help center publishes from — and tells you when it goes stale.

  • Health checksStale, contradictory or unused articles flagged automatically, with the conversations that exposed them.
  • Private and multilingualServe different knowledge by plan, region or brand; publish in 31 languages.
  • Sources you controlNotion, Confluence, Google Drive, URLs, PDFs — synced, permissioned, cited.
Knowledge · Collections · Health
Shipping & delivery42 articles · used in 1,204 resolutions this week
Fresh
Returns & refunds18 articles · policy updated 2 days ago
Fresh
Account & billing27 articles · 3 flagged as contradictory
Review
Product care31 articles · low usage
OK

Security & compliance

Enterprise-ready from day one.

Your customers’ conversations are some of the most sensitive data you hold. We treat them that way.

SOC 2 Type II

Audited annually. Report available under NDA.

GDPR & data residency

EU, US and AU regions. DPA and sub-processor list published.

HIPAA-ready

BAA available on the Scale plan for healthcare teams.

SSO, SAML & SCIM

Okta, Entra ID, Google. Role-based permissions down to the inbox.

See the intelligence layer in action.

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