The Next Layer of Intelligence

The Aftersales platform

Customer service, resolved by intelligence.

Aftersales puts an AI Agent that resolves, a Copilot that assists, and a helpdesk built for both on one platform — so every conversation after the sale gets resolved, not just answered.

71%

Conversations resolved by Agent

Median across customers after 90 days

<100ms

Inbox load time

Switch between conversations without waiting

4.8

CSAT on Agent resolutions

Rated by end customers, not by us

Agent

Resolves, doesn’t deflect.

Agent reads the conversation, looks up the order, applies your policy and takes the action — refunds, replacements, address changes — then confirms with the customer. Only what it can’t finish reaches your team, with the full context attached.

Acts on your systemsConnects to Shopify, Stripe, Salesforce and your own APIs with scoped permissions.
Learns from every resolutionEvery handoff your team completes becomes a procedure Agent can run next time.
Hands off with contextA summary, the customer’s intent and every action taken — in the inbox before a human reads the first line.

Explore Agent

Conversation · #48213 · Agent

Hi — I ordered the Ridge 40L in slate two weeks ago and it still hasn't arrived. Order #48213.

Ana · WhatsApp · 09:41

Looked up order #48213 in Shopify · shipped 11 Aug · carrier shows “exception”

Checked policy · Lost-in-transit after 10 days → replacement or refund

Sorry about that, Ana. The carrier flagged your parcel as lost after it left the depot. I can send a replacement Ridge 40L in slate today with express shipping, or refund the full £129 to your card. Which would you prefer?

Agent · 09:41

Replacement please!

Created replacement order #48377 · express · no charge

Done — #48377 ships today and you'll have tracking by 6pm. I've also asked the carrier to return the original if it turns up. Anything else I can help with?

Agent · 09:42 · Resolved in 58s

For your team

Where the human work happens.

When a conversation needs a person, everything Agent learned comes with it.

Copilot

Every rep, your best rep.

Drafts replies from your knowledge and past resolutions, summarises long threads and translates in both directions — inside the composer, one keystroke away.

Explore Copilot

Conversation · Devon Park · Copilot

Our API keys stopped working after we rotated them — getting 401s on every request since 3pm. We're on the Scale plan.

Devon · Email · 15:12

Copilot draft 3 sources

Hi Devon — rotated keys take up to 5 minutes to propagate, but 401s past that usually mean the old key is still cached in your client. Could you confirm the new key's prefix (it should start with as_live_)? If it does and you're still seeing 401s, I'll escalate to our platform team now — you're on Scale, so this is covered by the 1-hour SLA.

Docs · Rotating API keys

Resolution · #31877 “401 after key rotation” (May)

Plan policy · Scale SLA

Insert draftShorterFriendlierTranslate → PT

Inbox

A helpdesk built for AI and humans.

One queue for Agent and your team. SLAs, assignment rules and views that understand who — or what — is handling each conversation.

Explore Inbox

Inbox · Support · All conversations

Ana Ferreira Resolved by Agent · reopened

Agent summary
Lost-in-transit parcel. Replacement #48377 created, express, no charge. Customer now asking for a discount code — outside Agent's permissions. Sentiment: positive.

Thanks! Could I get a discount code for the hassle?

Ana · WhatsApp · 09:44

Reply to Ana… ⌘ + K for Copilot

Send

Insights

See problems as they form. Fix them before they spread.

Aftersales watches every conversation — AI and human — for quality, emerging issues and demand, so your team acts on signal instead of tickets.

Real-time issue detection

Conversations about the same failure are grouped as they arrive and surfaced with severity and impact — no manual tagging. Push a workaround to Agent from the same screen.

Issues · Live

Card declined after 3-D Secure34 conversations · first seen 14m ago

High

Royal Mail tracking “exception”19 conversations · workaround pushed to Agent

Medium

Password reset email delayed7 conversations · notified #eng-auth

Low

Quality across AI and human

Every conversation reviewed against your scorecard — accuracy, tone, policy adherence — not a 2% sample. One standard for Agent and your team.

Monitors · Support scorecard · This week

AccuracyAll conversations · AI + human

96

ToneAll conversations · AI + human

91

Policy adherenceAll conversations · AI + human

98

Resolution confirmedAll conversations · AI + human

88

Forecast for AI and humans

Demand forecasts that include Agent's share of the volume, so you schedule the people you actually need — and see it before the week starts.

Workforce · Forecast & schedule

Forecast · next weekAgent Humans · 6 needed

Mon

Tue

Wed

Thu

Fri

Explore Insights

Platform

Everything the after-sale needs. Nothing it doesn’t.

Workflows

Visual automations that route, escalate and trigger actions across your stack — with Agent as a step, not a separate tool.

Learn more

Knowledge

One source of truth for Agent, Copilot and your public help center, with health checks that flag stale or contradictory articles.

Learn more

Every channel

Email, chat, WhatsApp, phone, SMS, Slack and in-app — one conversation record, wherever it started.

Explore Inbox

Integrations

Shopify, Stripe, Salesforce, Slack, Jira and 200+ more. Import from Zendesk in an afternoon.

See the platform

Security

SOC 2 Type II, GDPR, HIPAA-ready, SSO/SAML, SCIM and region-pinned data residency.

Security details

Open data

Connectors, an events API and warehouse sync. Your conversation data is yours — export it any time.

See the platform

Customers

Agent resolved 68% of our post-purchase conversations in the first thirty days. The team stopped answering “where is my order” and started fixing why people asked.

ML

Maya LindqvistHead of Support, Northwind Outdoors

Read customer stories

68%

Resolved by Agent

3.1×

Faster first response

41%

Lower cost per conversation

NorthwindHelioMarlow & CoQuantaFerrousLumen Labs

Built for speed

Fast, stable, and better every week.

The helpdesk your team lives in should never be the thing slowing them down.

99.99%

Uptime

Trailing twelve months

6×

Faster inbox

Conversation switching under 100 milliseconds

Weekly

Releases

Read the changelog

FAQ

Questions, answered.

What is Aftersales?

Aftersales is an AI-native customer service platform. It combines an AI Agent that resolves conversations end to end, a Copilot that helps your team reply faster, and a helpdesk (Inbox) built so AI and humans work the same queue — with Insights watching quality, issues and demand across all of it.

How do Agent and my team work together?

Agent takes the first pass on every conversation it is allowed to handle. When it can resolve — a lost parcel, a refund inside policy, a billing question — it does, and confirms with the customer. When it can't, it hands off to Inbox with a summary, the customer's intent and every action it already took. Your team sees one queue and one history.

Can I use Agent with my existing helpdesk?

Yes. Agent runs on its own at $0.99 per resolution with no seats required, and connects to Zendesk, Salesforce Service Cloud and Freshdesk. Many teams start there and move the helpdesk later.

Which channels are supported?

Email, web and in-app chat, WhatsApp, SMS, phone, Slack side conversations and social DMs. A customer can start on one channel and continue on another without losing the thread.

How is Aftersales priced?

Per seat for your team (Starter, Growth, Scale) plus $0.99 per Agent resolution. You are only charged when a conversation is actually resolved — once per conversation, however many questions it contained. See pricing.

How do I get started?

Start a 14-day free trial — no credit card — import your help center and connect a channel, and Agent will begin resolving within the hour. Or book a demo and we'll set it up with you.