Pricing — Aftersales

Starter

For small teams starting with AI-first support.

$24per seat / month

Billed annually

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Everything you need
Agent at $0.99 per resolution
Copilot — 10 conversations per rep / month
One team inbox, tickets and views
Email, chat, WhatsApp, SMS and social
Public help center
Pre-built reports and issue detection
Standard support

Growth Most popular

For growing teams that need automation and control.

$69per seat / month

Billed annually

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Everything in Starter, plus
Unlimited team inboxes
Workflows automation and round-robin
Phone with transfers and recording
Private and multilingual help center
Monitors — quality scoring on every conversation
20 free Lite seats
Priority support

Scale

For teams with compliance, brands and SLAs.

$109per seat / month

Billed annually

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Everything in Growth, plus
SSO, SAML and SCIM
HIPAA support with BAA
Service-level agreements
Multi-brand messenger and help center
Warehouse sync and data residency
50 free Lite seats
Dedicated success manager

All plans include unlimited live chat, email, in-app messages, banners and tooltips. Agent resolutions are billed at $0.99 each on every plan.

Agent on its own

Keep your helpdesk. Add the resolutions.

Run Agent inside Zendesk, Salesforce Service Cloud or Freshdesk. No seats, no migration — $0.99 per resolution with a minimum monthly commitment.

Contact sales How Agent works

Conversation · #48213 · Agent

Hi — I ordered the Ridge 40L in slate two weeks ago and it still hasn't arrived. Order #48213.

Ana · WhatsApp · 09:41

Looked up order #48213 in Shopify · shipped 11 Aug · carrier shows “exception”

Checked policy · Lost-in-transit after 10 days → replacement or refund

Sorry about that, Ana. The carrier flagged your parcel as lost after it left the depot. I can send a replacement Ridge 40L in slate today with express shipping, or refund the full £129 to your card. Which would you prefer?

Agent · 09:41

Replacement please!

Created replacement order #48377 · express · no charge

Done — #48377 ships today and you'll have tracking by 6pm. I've also asked the carrier to return the original if it turns up. Anything else I can help with?

Agent · 09:42 · Resolved in 58s

Add-ons

Turn on what you need.

Copilot

$29per rep / month

Billed annually · $35 monthly

Unlimited drafts, summaries and translation for your team. Every plan already includes 10 Copilot and 10 translation conversations per rep per month.

Proactive

$99per month

Includes 500 messages

Product tours, surveys, in-app messages, mobile push and carousels — sent from the same platform, measured in the same reports.

Insights Pro

$99per month

Unlimited monitors

Custom scorecards, unlimited quality monitors and the workforce module — forecasting and scheduling for a team of AI and humans.

Resolutions

What counts as a resolution

A resolution is counted once per conversation when any of these happen:

The customer confirmsThey tell Agent the issue is resolved.
No further help neededThey don’t ask for more help after Agent responds.
A procedure completesAgent finishes a procedure — including handoffs where an action was taken.

You’re charged once per conversation, even if Agent answered several questions in it. Conversations Agent can’t help with are free.

Seats

Full seats and Lite seats

Full seat — paidFor anyone who replies to customers: full inbox, Copilot quota, phone, reporting.
Lite seat — freeFor engineers, finance and managers: view, comment, be @mentioned, approve. 20 included on Growth, 50 on Scale.
Agent — no seatAgent never needs a seat. It’s billed per resolution only.

Add or remove seats any time; changes are prorated on the next invoice.

Early stage

Up to 90% off — and Agent free for a year.

For startups under $2M raised and less than three years old. Apply in five minutes; approved within two working days.

Apply for the startup program

Compare

Every feature, by plan.

Compare plans	Starter	Growth	Scale
Agent & AI
Agent — $0.99 per resolution	Included	Included	Included
Procedures and guardrails	Included	Included	Included
Copilot conversations included	10 / rep	10 / rep	10 / rep
Unlimited Copilot (add-on)	Included	Included	Included
AI translation (31 languages)	10 / rep	10 / rep	10 / rep
Helpdesk
Team inboxes	1	Unlimited	Unlimited
Tickets and side conversations	Included	Included	Included
Slack side conversations	Not included	Included	Included
Delayed and undo send	Included	Included	Included
Lite seats included	—	20	50
Channels
Email, chat, in-app	Included	Included	Included
WhatsApp, SMS, social	Included	Included	Included
Phone	Not included	Included	Included
Multi-brand messenger	Not included	Not included	Included
Automation
Workflows	Not included	Included	Included
Round-robin and load assignment	Not included	Included	Included
Assignment limits and away mode	Included	Included	Included
Insights
Real-time issue detection	Included	Included	Included
Monitors (quality scoring)	Not included	Included	Included
Custom scorecards and workforce	Add-on	Add-on	Add-on
Warehouse sync	Not included	Not included	Included
Security & compliance
SOC 2 Type II, GDPR	Included	Included	Included
SSO, SAML, SCIM	Not included	Not included	Included
HIPAA with BAA	Not included	Not included	Included
Data residency (EU/US/AU)	Not included	Not included	Included
Support
Support	Standard	Priority	Dedicated CSM
Service-level agreement	Not included	Not included	Included

FAQ

Pricing questions.

How does Aftersales pricing work?

Two parts: a per-seat price for the people on your team who reply to customers, and $0.99 for every conversation Agent resolves. Channels are unlimited on every plan.

How is Agent priced?

$0.99 per resolution, once per conversation. Unresolved conversations and handoffs without an action are free. Agent on its own (with Zendesk, Salesforce or Freshdesk) has a minimum monthly commitment — talk to sales.

Can I use Agent with my existing helpdesk?

Yes. Agent connects to Zendesk, Salesforce Service Cloud and Freshdesk with no seats required.

What is a seat?

A Full seat is for anyone who replies to customers. A Lite seat is free — 20 on Growth, 50 on Scale — for people who need to view, comment and approve without replying.

Are there usage charges beyond resolutions?

Phone minutes and SMS are billed at carrier cost. Proactive messages beyond the included 500 are $0.05 each. That’s it.

Do I need a contract?

No for self-serve plans — monthly or annual, cancel any time. Scale with data residency, HIPAA or SLAs is contracted annually.

Is there a free trial?

Yes — 14 days on any plan with Agent, Copilot and Insights on, no credit card required.

What’s the minimum to get started?

One Full seat on Starter, or Agent on its own with the minimum commitment.

How do I change my plan or seats?

Any time, from Settings → Billing. Changes are prorated on the next invoice.

Are there discounts?

20% for annual billing on every plan, and up to 90% plus a year of Agent free for early-stage startups.

Pay for seats. Pay for resolutions. Nothing else.

Keep your helpdesk. Add the resolutions.

Turn on what you need.

Copilot

Proactive

Insights Pro

What counts as a resolution

Full seats and Lite seats

Up to 90% off — and Agent free for a year.

Every feature, by plan.

Pricing questions.

Not sure which plan? Start on any of them.